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Customer service

How can we help you?

Good customer service starts with good accessibility. As a wholesale mobile phone accessories and parts, we understand that our customers are always have questions regarding the status of their orders, new products or our payment and delivery terms. Therefore we are happy provide you with any information you need about our services, products and terms and conditions. You can reach us by phone or by mail.
We are available from Monday to Friday between 10 am and 6 pm.
You can also find answers to your questions below.


Break time from 13:00 untill 13:30 and from 16:45 untill 17:00
Whatsapp: 00 31 (0) 633 45 85 25 Chat only
Whatsapp: 00 31 (0) 65 19 19 833
E.mail:       [email protected]
Tel:            00 31 (0) 38 33 73 797
Mobiel:      00 31 (0) 6
5 19 19 833

 

Opening Wholesale Mobile Today Zwolle BV 

Monday 10:00 to 18:00 hrs
Tuesday 10:00 to 18:00 hrs
Wednesday 10:00 to 18:00 hrs
Thursday 10:00 to 18:00 hrs
Friday 10:00 to 18:00 hrs
   

 

 

 

 

 

 

 

     

 

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Contact us
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Contact us
  • Phone +31 (0)38 3373797
  • Adress Paxtonstraat 19c , 8013 RP ZWOLLE
Frequently asked questions

1 Payment

If your payment has failed, we ask you to:
1. Log in to our www.MTimpex.com
2. You can log in to MY ACCOUNT via the HOMEPAGE.
3. All orders are in MY ACCOUNT.
4. Click on the VIEW to the right of your order.
5. Click PAY NOW right below the total amount
6. Choose your payment method
7. Send a whatsapp message from your payment confirmation to 0031 (0) 633458525 / 0031 (0) 651919833 or E-mail to [email protected].

For more information about payment methods click on this link: Payment methods

You can see the prices by creating an account at www.MTimpex.com

You can check your VAT number via this link. If your VAT nomber is not valid then you must pay 21% VAT on your order. This amount of 21% can be settled by your accountant.
Do not have a VAT nomber. You can request VAT number from the authorities

2 My Order

If you place your order before 19:00 on weekdays, you will receive your order the next day. If your order is placed on Saturday, it will be send on Monday. When you chose for bank transfer and you want to receive your order the next day then you should choose for urgent payment at the moment that you are sending the amount to us. So we can recieve the amount at the same day and you will get your package at the next day.

 

You can find your Track & Trace number at (My account -> My orders) and you have received it by e-mail.

You received your Track & Trace number via the E-mail, you can follow your package via the link below. If your package has been delayed for more than 24 hours, please contact MTimpex.com customer service.
Follow my order: UPS   DPD   GLS

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